Store policies

  • Refund policy
    • We do not accept returns, please be sure before you buy.
    • In the event of a refund for any reason except a mistake on our end, we refund the value minus a 3% processing fee that is taken by Shopify.
  • Online ordering policy
    • We do not hold cards without payment.
    • If you order an item and do not pick it up within 7 days we may refund it at our discretion.
    • We may use stock photos on our website for singles and sealed products. If you purchase you will get the product in the stated condition, but keep in mind it may not be exactly the same product as in a stock photo.
  • Buying policy
    • See our Buying Rules page for full details 
    • If you drop off cards for potential sales and you decide not to buy, you must pick up your cards within 7 days.
  • Event policy
    • For events, if a cancellation happens within 24 hours of the event we do not refund the purchase.
    • For pre-releases, you cannot decline to play in the event and still get the prerelease items. Pre-releases are for playing and it creates a bad experience when people don't play and just want the products.
    • A no-show for an event that comes with a prerelease product means no product and no refund.
    • Please do not leave events early unless it is an emergency. If you repeatedly cut out of events that have products with them (like cutting out of drafts) we may ban you from future events.
    • We do not allow proxies in any form for any event on Eventlink. This is a Wizards of the Coast rule.
    • In general, we take our events policies very seriously because they affect other players not just you. Please follow these rules or we may ban you.
  • High end purchase policy
    • If paying with a credit card, we will verify that the card is being used legally. This means we need to see ID and the ID must match the name/address on the card, and you must consent to allowing us to save proof of this (an image) for our records in order to purchase.
    • Tap only, no swipe/insert/manual entry
    • For cash payment, we accept physical cash and Zelle only
  • Pre-order policy
    • We set up pre-orders when we receive our allocation of product from the distributor. This is usually the week before a product launches.
    • We generally do not ship pre-orders and limit to in-store pickup.
    • We may limit the quantity of pre-orders to avoid one person buying our entire stock.
  • Discord Rules
    • Please follow these rules in our Discord or you may be kicked
    • Be nice
    • Have fun
    • Keep everything safe for work
    • It's okay to let other people know about stuff in stock not at our store, but please keep it to the #⁠local-restocks channel of our discord
    • Trades are okay but please do not post cards for buy/sell directly. You may use cash to settle a trade, up to 20% the total value of the trade.
    • Please do not solicit in our discord, there are a lot of bots going around asking for money we will ban any account that does this
    • Please do not dox or otherwise harass people in using our Discord